Unexpected smile

Sometimes the unexpected is a good thing.  Somewhere along the line being nice got trampled under the feet of being efficient and being polite became a license for everyone to abuse you.  “The customer is always right” became “the customer has the right to treat you like crap” and so most people wear armor when they leave their houses, try to get the most done in the least amount of time, and wait for the next negative thing to happen. …